Carrie Blanda
Carrie Blanda
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- 13/4/24
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While this verification lacks full encryption, it still offers a solid level of security and is better than using no protection in place. SMS OTPs are usually good prices and widely accessible, making them a popular and convenient option for many users. Therefore, while SMS verification isn’t an easy way, it’s a good method to keep online accounts and digital interactions more secure.
A secure alternative to text verification could be using mobile authenticator apps like Google Authenticator or Microsoft Authenticator. However, these apps require separate setup and management. And their availability might be less widespread compared to Text.
Real-life examples of SMS verification
Now you probably understand what SMS verification is and how it’s used. Let’s go through some real-life examples of businesses using it for account verification in banking, technology, and food delivery.
SMS verification is the method by which Triodos Bank - a world leader in sustainable banking, ensures the security of customer accounts. When there’s an attempt to log in to a user’s online account or mobile app, the Bank sends an OTP to that user’s registered mobile number. This way helps them easily verify any user's identity.
This has been an incredibly important part of their customer communications strategy. Adding this verification to their app has increased their conversion rate - or the number of people who successfully entered the correct OTP code - by about 7%.
Now, AIQFOME can verify all new registrations when customers create new accounts. Each new account is sent a verification code via SMS message when they sign up and ensures that the phone number to receive text can only be used once.
This authentication method can help brands significantly decrease the number of duplicate and fake accounts. For AIQFOME, this is the best way to maintain revenue that was being lost by their partner restaurants.
Alternatives to text verification
Many businesses do not use text verification. Below are other authentication methods that they commonly use:
Flash call: This way often used in markets where SMS costs are very high. It makes an automated call to the user’s mobile device and uses a randomly generated number as a one-time code for quick and easy verification.
Data verification: It compares the end user’s phone number with a special code or token linked to their mobile data session. This method takes advantage of mobile operators’ subscriber data and verifies a user’s identity without requiring them to enter a PIN or any private information. Because verification happens behind the scenes, the risk of errors and social engineering is removed.
Voice verification: This way sends an incoming call with a voice delivered by text-to-speech software that reads the code. After that, the user enters this code into a platform or system for access.
Email verification: Similar to the above method, it sends a verification link or code to a user’s email address provided for confirmation. This verification is available through Sinch’s enterprise-grade email solution - Mailgun Optimize.
As for the ways to verify by flash calls, data verification, voice verification, and SMS verification tools, Sinch offers a general solution called Verification API. With failover functionality, the solution automatically converts to alternate methods if one fails.
A secure alternative to text verification could be using mobile authenticator apps like Google Authenticator or Microsoft Authenticator. However, these apps require separate setup and management. And their availability might be less widespread compared to Text.
Real-life examples of SMS verification
Now you probably understand what SMS verification is and how it’s used. Let’s go through some real-life examples of businesses using it for account verification in banking, technology, and food delivery.
Text verification in banking
In the world of banking and finance, SMS verification adds a layer of security. This helps banks have confidence in their digital institutions – a must in today’s online world.SMS verification is the method by which Triodos Bank - a world leader in sustainable banking, ensures the security of customer accounts. When there’s an attempt to log in to a user’s online account or mobile app, the Bank sends an OTP to that user’s registered mobile number. This way helps them easily verify any user's identity.
Text verification in SaaS and technology
SaaS and technology companies often rely on opportune notifications to keep users in the loop and ensure the best experience for customers. In the case of EasyPark Group - a leading global parking tech company, they use SMS verification to send timely notifications to customers and let them know that their parking is running out of time. This adds an extra step of security in their app login process and ensures that the messages reach the right person.This has been an incredibly important part of their customer communications strategy. Adding this verification to their app has increased their conversion rate - or the number of people who successfully entered the correct OTP code - by about 7%.
Text verification to reduce account fraud
Have you ever been in a situation where your brand is offering promotions to new users? But then you find out some people are creating multiple fake accounts to use discount codes many times. That trouble is exactly why AIQFOME - one of the largest food delivery platforms in Brazil, decided to implement SMS verification via Android and iOS.Now, AIQFOME can verify all new registrations when customers create new accounts. Each new account is sent a verification code via SMS message when they sign up and ensures that the phone number to receive text can only be used once.
This authentication method can help brands significantly decrease the number of duplicate and fake accounts. For AIQFOME, this is the best way to maintain revenue that was being lost by their partner restaurants.
Alternatives to text verification
Many businesses do not use text verification. Below are other authentication methods that they commonly use:
Flash call: This way often used in markets where SMS costs are very high. It makes an automated call to the user’s mobile device and uses a randomly generated number as a one-time code for quick and easy verification.
Data verification: It compares the end user’s phone number with a special code or token linked to their mobile data session. This method takes advantage of mobile operators’ subscriber data and verifies a user’s identity without requiring them to enter a PIN or any private information. Because verification happens behind the scenes, the risk of errors and social engineering is removed.
Voice verification: This way sends an incoming call with a voice delivered by text-to-speech software that reads the code. After that, the user enters this code into a platform or system for access.
Email verification: Similar to the above method, it sends a verification link or code to a user’s email address provided for confirmation. This verification is available through Sinch’s enterprise-grade email solution - Mailgun Optimize.
As for the ways to verify by flash calls, data verification, voice verification, and SMS verification tools, Sinch offers a general solution called Verification API. With failover functionality, the solution automatically converts to alternate methods if one fails.
